Twin telecom operator, AirtelTigo has opened a new ultra-modern call centre costing about one million dollars in Tema. The call centre, built in partnership with iSON BPIO, an information technology service provider, is going make “life better for customers”.
The new call centre has a training room, a lot of workstations, and dedicated online support section. It also has a toll free number 100 which also offers self-service options. All these state-of-the-art equipment will, thus, give the centre the ability to serve customers across the country 24-hours daily.
The Chief Executive of AirtelTigo, Mitwa Kaemab Ng’ambi graced the official opening of the call centre. She said the call centre is in line with the company’s vision of “making life better for customers”.
She also added that the facility will also provide jobs to the youths in Tema and surrounding communities.
“Our customers can look forward to many initiatives through the course of 2019 that are geared to making our service and solutions simple, transparent and relevant. With this launch today, our customers should expect to receive the most advanced customer care available in this country, supported by professional executives ready to provide excellence in customer service.”
iSON BPIO’s CEO’s remarks on the call centre
The Group CEO of iSON, the partner in the realisation of the call centre, Mr Pravin Kumar was also present at the launch. He claimed that in period of two years his company has been able to employ about 700 people.
“In line with our philosophy of bringing Intellectual Property (IP) and jobs to people rather than taking people to jobs and IP, we build and started the first-ever call centre with state-of-the-art technology at Tema in 2016 with 220 employed. We have within a short period of two years, provided world-class services and grown our employee strength to 700.”
“In view of our excellent services, we have partnered with AirtelTigo to manage their call centre service. This new call centre has state-of-the-art and employed over 200 employees. We are also well-equipped for skill development, workforce management and quality governance facilities.”
Kumar further explained that the policies of the Ghanaian government have been of great benefits. He said the policies have encouraged his company to open discussion with large multinationals in the United States. This is to enable the company get offshore assignments to Ghana.
Thus, Kumar is “confident that Ghana can be developed as an offshoring destination.”
AirtelTigo is the second largest mobile network in Ghana with a 10 million subscriber base. It is a merger between Airtel and Tigo, which launched in November 2017. The services it provides include mobile voice, data mobile financial services and business connectivity solutions.