Zoom CEO, Eric Yuan has come out to apologize for the videoconferencing service’s several privacy and security issues, saying it was originally built for companies with dedicated IT departments, not the millions of consumers who are presently using it.
Zoom provides a video-calling service and its usage has skyrocketed since the beginning of the year when the coronavirus started forcing several workers to work from home. In a recent blog post, Eric revealed that usage has exploded by 1900%, with daily free and paying users up from 10 million at the end of December to 200 million in March. However, the rise in usage has caused increased targeting by hackers, trolls and intense scrutiny from the media.
Addressing the complaints, Yuan wrote, “We did not design the product with the foresight that, in a matter of weeks, every person in the world would suddenly be working, studying, and socializing from home. We now have a much broader set of users who are utilizing our product in a myriad of unexpected ways, presenting us with challenges we did not anticipate when the platform was conceived. We recognize that we have fallen short of the community’s and our own privacy and security expectations. For that, I am deeply sorry, and I want to share what we are doing about it.”
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