Uber rolls out Injury Protection

From 21 December 2018, Uber driver-partners and riders in Ghana will have more peace of mind when using Uber, as Uber has announced the rollout of Injury Protection, provided by Old Mutual. This announcement forms part of Uber’s global commitment across the Middle East and Africa (MEA) region and is a unique, first of its kind solution for drivers and riders using technology apps across Ghana.

All Uber driver-partners will now benefit from this innovative cover from the moment they accept a trip, while driving to pick up a rider, and until the trip ends. Riders will be covered from the time their ride begins, until the trip ends.

In the unfortunate event of an accident or a crime-related incident resulting in an injury during a trip, riders and driver-partners will have access to the following benefits:

  1. Medical cover: If an accident happens On-Trip, this cover reimburses drivers and riders for necessary medical treatment costs up to GHS 12,500. In addition, this cover reimburses ambulance service costs.
  2. Death and funeral payments: In the unfortunate event that a driver-partner or rider dies as a result of an accident On-Trip, their dependents or heirs will benefit from a lump sum payment of GHS 50,000. They will also obtain an amount of GHS 5,000 for funeral expenses.
  3. Permanent disability payments: In the unfortunate event that a user suffers a permanent disability as a result of an accident On-Trip, they will benefit from a lump sum payment up to GHS 50,000. The amount depends on the severity of the disability, as determined by UAP Old Mutual.
  4. Daily payment benefit for drivers (injury): If a driver is hospitalized for more than 48 hours as a result of an accident that happened On-Trip and are thereafter unable to drive because of those injuries, they will receive a daily payment of GHS 50 for up to 30 days whilst they are medically certified by a doctor as unfit to work.

Commenting on the partnership, Lola Kassim, General Manager West Africa at Uber explains, “ “At Uber, we view the addition of this Injury Protection as an important part of fulfilling our global goal of reliable, affordable, and safe transportation options for all citizens of Ghana. We’ll carry on taking feedback on board from all our users to ensure we further improve their experience so they can use Uber with more confidence.”  

Rita Adu Boateng, Head of Marketing and Communications for Old Mutual explains, “As a dynamic Pan-African business we recognise that we have a significant role, partnering with other stakeholders to support our clients by protecting what’s most important to them. This innovative product offering, is a great example of that, and we look forward to a long-term mutual beneficial partnership.”

This Injury Protection policy, which is going live on 21 December 2018, has been tailored specifically for those drivers on the road and for riders who need a safe, reliable and affordable option to move around their city. Uber continues to build on the security available through the Uber app and ensuring a safer ride during every journey booked through the Uber app.

Uber recently launched a Safety Toolkit with new features such as a Safety Centre and Trusted Contacts for riders and customisable speed alerts and a driver emergency button which connects drivers directly to private security response when needed through a third party supplier.

About Uber

Uber’s mission is to help people get a ride at the push of a button – everywhere and for everyone. We started in 2009 to solve a simple problem – how do you get a ride at the touch of a button? Six years and over two billion trips later, we’ve started tackling an even greater challenge: reducing congestion and pollution in our cities by getting more people into fewer cars.

The Uber network is now available in over 600 cities in over 65 countries spanning 6 continents. To request a ride, users must download the free application for Android, iPhone, Blackberry 7, or register for Uber at www.uber.com/go. For questions visit www.uber.com



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