For ages, only large corporations were able to afford a full-featured telecommunications system. However, advancements in recent years in VoIP technology have placed such systems within reach for medium and small-sized organizations too. Nowadays, even small businesses can take full advantage of the features that a telecom business can provide. This market can be tricky, however, and not all service providers can offer the same level of service. Here are five guidelines that you can follow when choosing a VoIP provider:
Understanding Your Choices
A PBX (private branch exchange) can make internal communications more effective by permitting call routing through circuit toggles. Internal calls can be quickly made by pressing a few digits. VoIP utilizes the ethernet for routing calls from the central office to remote locations via the internet. If you decide to go for VoIP, you’ll have two service options.
Hosted VoIP – your calls are managed off-site through cloud-based services. With this option, you can save upfront fees and only pay for the services you require.
On-site VoIP – for this option, you have to invest in software and hardware, and you’ll be maintaining control over the system.
Checking Call Quality
The right VoIP service must offer crystal-clear calling with no issues. Check with the prospective provider to see if they can provide the bandwidth you require to accommodate the average call volumes. The VoIP provider must be able to guarantee a significant percentage of availability in their SLA (service level agreement). Clients and customers may become aggravated if they are unable to reach you when they need your services and choose to go with your competitor.
VoIP providers like ValuTel Communications understand that business continuity is crucial in maintaining productivity and providing efficient customer service. To avoid outages, the VoIP service must offer redundancy. Voice packets must be a priority over data to enable you to be available to your clients. Messaging services can be duplicated as well, so that features like auto attendants are always working.
Getting It On Paper
The right VoIP provider must guarantee an exceptional level of service in their SLA. It must specify the available percentage and also scheduled downtime. The amount of bandwidth must be compatible with your workload demands.
Have a look at testimonials and reviews
You can ask the prospective provider about customer reviews, but it’s also worth looking into third-party references. Ideally, your business must work with an agency that has an excellent track record in terms of working with businesses like yours.
Before assessing prospective VoIP services, first, determine your voice service requirements. Set a baseline for your call volumes and estimate when spikes in the traffic may occur. VoIP providers have different portfolios on offer with separate functions and features. Take the considerations mentioned above into account before choosing the right provider. The right company can work closely with your business to develop a VoIP solution customized for your business needs.