Uber today announced that riders in Ghana will now be able to tip their driver after every trip to show appreciation for excellent service delivery. This new tipping feature will be 100% optional and riders will be given optional tip values as well as an option to customise an amount for their driver.
Lola Kassim, General Manager for Uber West Africa explains, “Driving is more than just getting people from point A to B. Every day, driver-partners do their best to make riders lives easier – from getting them to that big business meeting, first date or must-see match – they do it all. This is why improving the driving experience has been a key priority for us over the last few years.”
“The tipping feature comes as a result of the feedback we received from driver-partners through our various engagement sessions with them. With this feature, we want to ensure that drivers that often go above and beyond for their riders are being recognised and rewarded. This could be the driver that waits for riders to safely enter their home, assists with inserting and removing luggage from the trunk or simply a pleasant driver that is warm and friendly throughout the trip,” Kassim adds.
This feature will be made available below the rating and compliments section in the app and will remain completely optional. Payments will be deducted from the rider’s registered credit or debit card, cash-paying riders are free to tip an additional amount of their choice. All tips from riders will go directly to driver-partners and Uber receives no service fee.
How to tip your driver
Download the latest version of the app.
Add a tip after rating your trip. Select from a range of pre-set amounts or enter a custom amount.
Tap Done to send your tip.
Tips will go directly to the driver-partner, Uber receives no service fees
Uber’s mission is to help people get a ride at the push of a button – everywhere and for everyone. We started in 2009 to solve a simple problem – how do you get a ride at the touch of a button? With over 10 billion trips later, we’ve started tackling an even greater challenge: reducing congestion and pollution in our cities by getting more people into fewer cars.
Uber is available in thirteen cities in Sub-Saharan Africa (Cape Town, Durban, Joburg, Pretoria, Port Elizabeth, Nairobi, Mombasa, Lagos, Abuja, Kampala, Accra, Kumasi and Dar es Salaam). Overall, the Uber network is available in over 600 cities in over 65 countries. To request a ride, users must download the free application for Android, iPhone, Blackberry 7, or register for Uber at www.uber.com/go. For questions visit www.uber.com