NCA orders MTN to compensate customers over recent data issues

On Sunday, MTN Ghana rolled out its revised data packages and it was both cool and appalling. It was cool in the sense that the data bundles now do not expire. The bad side was the amount of data given for the same price was greatly reduced.

Other people who bought data also say they didn’t receive the data but their monies were deducted. Complaints were laid and MTN promised to re-revise it.

We have tried to resolve the issues associated with MoMo purchases and customers who made purchases and did not receive the data bundles have been refunded. We have also looked at the challenges with the MoMo functionality itself and the issue has been resolved. So, on Tuesday if you go into the MoMo menu to buy a data bundle, that transaction should complete.”

Meanwhile, the National Communications Authority (NCA) has sent a directive to the telecom giant to compensate customers that faced problems due to the changes in the system.

The NCA says MTN should “Compensate affected customers and inform them of the compensation package. Ensure that over 95% of all calls to your call centers are successful as required by your License.”

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