Last year, the National Communications Authority (NCA) imposed a fine on 4 mobile network operators in Ghana. The NCA required a collective fine amount of over GH₵34,065,000 from MTN, Vodafone, Airtel-Tigo and Glo. The case has been back and forth. Now, the 4 telecom companies have filed for an injunction on the case which has made the Electronic Communications Tribunal in Accra to adjourn the case to Monday, February 28, 2019.
The 4 companies, Airtel-Tigo, MTN, Vodafone and Glo, are pleading their case before a three-member tribunal seeking the panel to nullify the National Communications Authority’s decision of imposing a fine on their operations.
With this, the NCA still insists the four network operators should be sanctioned for their non-compliance with various Quality of Service (QoS) requirements.
The Electronic Communications Tribunal is established by the Electronic Communications Act, 2008, Act 775. The Act mandates it to reconsider appeals of telecom industry players against orders from the National Communications Authority (NCA). The Electronic Communications Tribunal can review a particular matter under a license and decisions of the Dispute Resolution Committee of the Authority.

Background of the case

All this brouhaha came in the fourth quarter of last year. The four companies got slapped with the fine from the NCA for poor services to consumers. The companies were charged to pay off a total of GH¢34,065,000. They were also given a deadline, December 10, 2018, to pay off the fine.
MTN had GH¢9,080,000 to pay. Glo was supposed to pay GH¢4,460,000. Airtel-Tigo, GH¢11,635,000 and Vodafone was also charged GH¢8,890,000.
The NCA released a statement last November to publicise the results of a quality of Service monitoring exercise they undertook. According to the statement, the NCA did this exercise in the Greater Accra, Eastern, Western, Northern Regions and two districts in the Ashanti Region in the phase one of a nationwide monitoring exercise.
This exercise enabled the Authority to know which network operators are not able to meet the Licence Key Performance Indicators (KPIs) in some District Capitals.
The Electronic Communications Tribunal may make a judgement next week in its second sitting.  This will enable the tribunal practically deal with the case of Quality of Service (QoS).

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