ITU NCA Quality of Service Training Programme

The International Telecommunications Union (ITU) has selected Ghana’s telecommunications regulator, the National Communications Authority (NCA) as a training partner for the delivery of the Quality of Service Training Programme (QoSTP). This will make the NCA an authorised body to deliver the ITU’s QoSTP programme to telecom regulators and operators in Africa.

On behalf of the NCA, the Director General, Joe Anokye, signed the agreement with Doreen Bogdan-Martin, ITU’s Director of the Telecommunication Development Bureau. Anokye told the ITU that the NCA has invested heavily in technical monitoring equipment for the last few years.

This is enabling the NCA to play its role and ensure compliance of all required QoS Key Performance Indicators (KPIs). These equipment include the Nemo Quality of Service System for Drive Tests and the Network Monitoring System.

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Anokye continued that the NCA has also installed other systems for the Authority’s operations. They include:

  • The Broadcast Monitoring System
  • The NCA Computer Emergency Response Team
  • The Type Approval
  • Conformance Laboratories

Regulators from other countries visit the NCA for study trips and benchmarking on these systems, the Director said.

Speaking for the ITU, Bogdan-Martin said the Union is glad to sign on the NCA. She said QoS is very important, thus, strengthened collaboration is needed for the benefit other of developing countries. She hoped that the QoSTP would help boost quality communications services.

Bogdan-Martin promised that the ITU was ever ready to support Ghana in the delivery of the training.

The Quality of Service Training Programme

The Quality of Service Training Programme (QoSTP) was developed by the ITU in accordance with its Plenipotentiary and World Telecommunication Standardization Assembly Resolutions on Bridging the Standardization Gap. The ITU’s Human Capacity Unit developed the QoSTP and was reviewed by ITU-T Study Group 12.

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The European Association for Quality Assurance in Higher Education has accredited the QoSTP programme.

The QoSTP has 3 modules: basic, medium and advanced. The Basic module provides a broad overview of QoS for Senior Level Management. The next which is the medium module provides QoS/QoE, End User Equipment, Fixed Network QoS and Mobile Network QoS Specialists.

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The top module —the advanced module — is for End User Equipment, Fixed Network QoS and Mobile Network QoS with theses required as part of the training.


For now, the NCA wants to bring the Basic module from February 2020. The Authority will also add the Medium modules on Fixed Network QoS and Mobile Network QoS.

Trainees of the programme will receive accredited certifications from the ITU.

Kofi loves to write about smartphones, computers, and tech companies in general. He takes care of most of the guides, and general tech news (from government initiatives to individual projects). As an ardent Hip Hop fan, Kofi produces beats too.

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