10 G-Money frequently asked questions and the answers you want

G-Money is gradually establishing itself as a proper alternative — even a preferred choice — when it comes to mobile payment platforms and e-wallets in the country. From its introduction in January 2020 until now, the GCB Bank-run mobile money platform has become the talk of town with its innovative features.

As with all products and services, people ask questions just so they can know more about what’s on offer. Here are ten G-Money frequently asked questions and their answers.

10 G-Money frequently asked questions

  • What is G-Money?

It is a mobile money platform for facilitating funds transfer from an account — either bank or mobile wallet account — to another. Aside that, G-Money is also good for paying for services.

  • I don’t own a smartphone. Can I use G-Money?

Yes, you can. G-Money can be set up on any type of mobile phone.

  • How safe is the funds on my G-Money account?

The platform uses banking security standards, so, your money is as safe as it would be in a regular bank account.

  • If my phone gets stolen or SIM is lost, what happens to my money?

As stated previously, your funds are protected by high levels of banking standard security. Immediately alert customer service as soon as you notice your phone is lost or stolen. Call the numbers 0202-111-177 or toll-free 0800-422-422 to authenticate yourself and have your wallet blocked. However, it is essential to note that, no one can access your G-money wallet without your PIN (remember to keep this number private).

  • What should I do in the event of a wrong transfer?

If you send money to the wrong number, immediately contact customer service to have it reversed. Keep in mind, however, that if the funds have already been withdrawn or transferred by the recipient, G-Money cannot be held liable.

  • Can I use my G-Money wallet outside Ghana?

Yes, so long as roaming service is activated on the phone. International roaming rates would apply, however.

  • How do I link my bank account?

  • Do I need to be a GCB Bank customer before I can sign on?

No, not at all. All you need is a registered phone number with any of the networks.

  • Are there any service charges for maintaining a G-Money account?

No service charges at all. Your account is free to own and maintain.

  • Is there interest to be earned on my account value?

Yes. Interest is paid every quarter on e-values maintained on the wallet.

That concludes our list of 10 G-Money frequently asked questions and answers for you.

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