Even though StarTimes provides good services at an affordable price, there are bound to be issues; it is necessary, as a subscriber of StarTimes to know which issues you will encounter and how to solve them. Who knows? the problem you are facing does not need to be solved by a technician. You just need to press a few buttons.
How to solve problems you are having with your StarTimes Decoder
Here are some of the problems and how you can solve them
Make sure your indoor antenna is well fixed and placed. Adjust it around your TV SET till you get signal, if problem persist, you are required to get an outdoor antenna (Yagi Antenna preferably).
- Adjust your Antenna till you get signal.
- Embark on automatic search by clicking on “Menu” button on your remote control, scroll to “System Settings” and press OK. In the list displayed, scroll to “Automatic Search” and use the right arrow key to navigate to the YES and NO option. Select YES and press OK.
No access/not subscribed
This simply means your subscription has expired. Kindly recharge by using any of the following methods:
1. Buy recharge card from BHs or Dealers and follow the instructions on how to recharge at the back of the recharge.
2. Through Mobile Money account (StanbicIBTCMobileMoney(*909#), and Pocket Moni, MTN (coming soon)
3. Quick Teller websites and ATM
4. Bank Recharge.
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Smart Card Not Paired or Wrong Pairing
This is when a smartcard is mismatched or wrongly paired with another decoder. You should visit the nearest business hall.
Decoder fails to power
You can check whether the power plug of the decoder is correctly inserted into the AC 220V power jack –and whether the switch of the decoder switches on.
No Audio / No Video
1.Check whether the antenna is correctly connected to the decoder.
2.Check the audio and video cables of the gateway and TV, it must be video out – video in, audio out – audio in).
3. Ensure that the TV is in the AV mode. For TVs with more than one (1) AV setting, please select the right AV setting using the correct port on the machine (TV) and the same selection on the remote control.
4. If (a), (b) and (c) are fine, then suspect the AV cables in use. Try a new set of cable.
Hopefully, you should have the solution to any problem you’re facing. However, if you are not satisfied, visit the nearest office.
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