Emirates Airline has received the ‘Outstanding Customer Service Award’ at the 2021 National Customers ‘Choice’ Awards Ghana, in the Aviation Category. The airline earned the award based on unbiased customer reviews and recommendations that were evaluated and vetted by leading market research firms in Ghana.
The award ceremony was held on the 15th of October, at the Mövenpick Ambassador Hotel also recognizing business excellence in Ghana rated through consumer feedback across a number of categories.
The 2021 National Customers Choice Awards conduct regular in-depth market surveys to determine a brand’s reputation, customer satisfaction and business excellence by focusing on its quality of service, value proposition, professionalism and integrity in Ghana.
This year, Emirates has racked in multiple awards for its renowned service, customer-centric initiatives, and long-standing commitment to innovation when it comes to product and service. While others have cut back, Emirates continues to invest in the customer experience, both in the air and on the ground.
Cathrine Wesley, Emirates Country Manager for Ghana and Ivory Coast, accepted the award on behalf of the airline at the ceremony, said, “It’s a tremendous honour to be named Outstanding Customer Service Award and receiving this award further affirms that we are moving in the right direction in providing our customers great value, an outstanding product and experience. We are committed to meeting and exceeding our customers’ expectations, and will continue to deliver the best for our customers as part of our Fly Better brand promise.”
As international borders reopen and travel restrictions ease, Emirates continues to expand its network safely and sustainably. The airline has resumed passenger services to over 120 destinations and has recovered more than 90% of its pre-pandemic network.
Flexibility and Assurance: Emirates continues to lead the industry with innovative products and services and recently took its customer care initiatives further with even more generous and flexible booking policies, which have been extended to 31 May 2022. It has also extended its multi-risk insurance cover, and is helping loyal customers retain their miles and tier status.
Dubai and Expo 2020: Since it safely resumed tourism activity in July, Dubai remains one of the world’s most popular holiday destinations, especially during the winter season.
The city is open for international business and leisure visitors. From sun-soaked beaches and heritage activities to world-class hospitality and leisure facilities, Dubai offers a variety of world-class experiences.
It was one of the world’s first cities to obtain the Safe Travels stamp from the World Travel and Tourism Council (WTTC) – which endorses Dubai’s comprehensive and effective measures to ensure guest health and safety.
Dubai will host the world for Expo 2020 between October 2021 and March 2022. Through the theme of Connecting Minds, Creating the Future, Expo 2020 Dubai aims to inspire people by showcasing the best examples of collaboration, innovation and cooperation from around the world.
Its six-month program is packed with experiences to suit all ages and interests, including a rich line-up of themed weeks, entertainment, and edutainment. Art and culture fans, as well as food and technology enthusiasts, can explore exhibits, workshops, performances, live shows and more.
Health and safety: Keeping the health and wellbeing of its passengers as a top priority, Emirates has introduced a comprehensive set of safety measures at every step of the customer journey.
The airline has also recently introduced contactless technology and scaled up its digital verification capabilities to provide its customers with even more opportunities to utilise the IATA Travel Pass, which can now be used across 50 airports served by Emirates.